Reflective Journal Assignment Example | Topics and Well Written Essays - 1500 words - 2

Reflective Journal - Assignment Example In my opinion, the perception of Total Quality Management (TQM) is essential to consider by an organisation, as in recent times, customers have increased their expectations towards availing their respective desired products. To fulfil the sophistication in products that would raise customer satisfaction, project management must have to introduce TQM concept. Justifiably, if customers do not accept the exact service that they want, they seek for other alternatives and thus create a worsened situation for any particular project. There usually lay several chances for having customer’s dissatisfaction in terms of cost as well as quality along with service. From the basis of discussion, I would like to state that when a project results into cost-effective with minimum quality as well as fulfil all the desirable characteristics from customers’ perception, they become satisfied and after that, such project could be wrapped rapidly (Frame, 2002). For instance, in terms of an on line product like a dress material, a customer may select the material through online marketing site of a company and likewise order that particular item. The site would provide opportunity to the customers like cash on delivery and free shipping. Three days later after ordering, the product would reach to customers’ destination. If there does not exist any such problem in the product, the customer should be happy and remain satisfied with the product and likewise provide the purchasing costs without any hesitation. However, I think these circumstances would change if the product does not contain the same colour or the expected material does not get matched with the delivered product. By considering the above stated circumstances, the customer could refuse to accept the product and the management should recreate the whole process again for gaining the satisfaction level of such customer. After smooth completion of the process, the online company could be able to receive cash